MY CREDIT CARD TRANSACTION DID NOT GO THROUGH AND SCREEN MESSAGE SHOWED THE ADDRESSES DON'T MATCH?

This problem is when the address does not exactly match in one of three places:

1) The address you enter in the FFL selection screen at checkout.

2) The address you enter in the payment selection screen at checkout.

3) The address associated with the credit /debit card that you are using (This can be changed by calling the 800 number on the back of your card).

The credit card transaction will not go through if one of these three addresses don't exactly match. This is necessary to prevent Fraud and lower expenses to continue offering the best prices for our customers. If the issue persists, email us at: dahlonegaarmory@gmail.com so we can help.

HOW DOES THE EMAIL FOR PRICE QUOTE WORK?

**MAKE SURE YOU ARE LOGGED INTO YOUR ACCOUNT - THIS WILL NOT WORK UNLESS YOU ARE LOGGED INTO YOUR ACCOUNT**

1) Enter your First Name, Last Name, and your Email Address (must match the email address tied to your account) then hit GET QUOTE.

2) Click on the EMAIL FOR PRICE button again then hit ADD TO CART (The item must remain in your cart until this process is complete).

3) Wait approximately 15 minutes and we will get you a custom price quote email put together.

4) Open the "Your Custom Quote Request" email and click the "To add this price to your cart, click here" link and you will be taken to your shopping cart where the price will be changed to your custom quote pricing.

PRO TIP: You must be logged into your account when requesting the quote, adding to your cart, clicking the custom quote link, and when the price is changed in the shopping cart. Your custom quote will only work for you and is only good for 24 hours.

IS THE INVENTORY ON THE WEBSITE AVAILABLE AT DAHLONEGA GOLD AND PAWN?

Website inventory/pricing is only available for online purchase. The inventory/pricing for Dahlonega Gold and Pawn is not listed on this website. Website inventory/pricing is completely separate from retail store inventory/pricing. Contact Dahlonega Gold and Pawn with any questions regarding their inventory/pricing at dahlonegagoldandpawn@gmail.com.

WHY SHOULD I CONTACT MY FFL PROVIDER BEFORE PLACING AN ORDER?

The FFL providers listed on our website are an unverified resource of FFL providers listed on the ATF website and we do not know any information about them. These are some of the many reason to contact your FFL provider before placing any order.

1) Is your FFL provider open for business?

2) Does your FFL provider accept dropship firearm transfers?

4) Does your FFL provider accept deliveries at the premises address on the FFL?

5) Verify that your FFL provider can and will accept your order during the delivery times of the common carrier.

6) Is your FFL provider on vacation?

7) How much is my FFL provider going to charge me for my firearms transfer?

8) Is the firearm I want to order legal in my state?

WHERE DO I HAVE MY FFL PROVIDER SEND A COPY OF THEIR LICENSE?

FFL copies can be emailed to dahlonegaarmory@gmail.com. If your FFL provider requires us to contact them or send them a written request for their FFL license, please email us a request with their email address and phone number.

CAN THE SHIPPING ADDRESS FOR MY FFL BE CHANGED OR HELD AT THE SHIPMENT FACILITY FOR PICKUP?

Firearm orders cannot be modified once they have been shipped. The shippers will not hold orders at the shipment facility for pickup. Delivery for orders will be attempted by the common carrier and then sent back to the shipper. It is important to be sure that your FFL provider will be available when the delivery attempt is made.

CAN I BUY AMMO AND ACCESSORIES ON DAHLONEGAARMORY.COM?

At this time we only offer firearms on dahlonegaarmory.com.

WILL MY FIREARM ORDER SHIP TO MY HOME?

No. Firearms must be shipped to an FFL (Federal Firearms Licensee).

HOW DO I PLACE AN ORDER WITH DAHLONEGAARMORY.COM?

Add items to your cart. A preview of your cart will appear prompting you to checkout. When checking out, you will be required to create an account, log in, or use a guest account. Provide your address on your driver's license or state ID card. Select the FFL you wish to have your firearm shipped to. You pay via debit/credit card with no fee. Select that you consent and agree to the Store Policies (Terms and Conditions). Finalize your order by adding your signature. Click on the 'Place Order' button to place your order.

HOW DO I KNOW THAT YOU RECEIVED THE ORDER I PLACED?

An email confirmation will be sent to the email address provided on the order.

WHAT IF I DO NOT RECEIVE CONFIRMATION OF MY ORDER VIA EMAIL?

If you do not receive confirmation of your order, you can view your order history by logging into the website and going to the 'Track Orders' page. Please click the 'Ask a Question' button at the top of the webpage to ask questions or request information.

HOW LONG DOES IT TAKE TO SHIP MY ORDER?

All orders are shipped promptly from a distributor warehouse within 3 to 10+ business days using UPS, FedEx, USPS, or other shipping carrier.

DO I NEED TO CREATE AN ACCOUNT WHEN ORDERING?

No, but creating an account would give you access to order history, tracking, notifications, and special promotions.

HOW CAN I TRACK MY SHIPMENT?

You can track your order by logging in and clicking on the track my order link at the top of the site.

DO YOU ACCEPT CREDIT CARD PAYMENTS?

Yes. We accept Visa, MasterCard, Discover and American Express.

DO YOU CHARGE CREDIT CARD FEES?

We do not charge credit card fees.

CAN I PAY WITH ANOTHER PERSON'S CREDIT CARD?

Customer information for your order must match the billing name on the card used to pay for the order or the order will be canceled and the Order Cancellation Fee will be charged. Unfortunately, this is necessary to avoid fraud and keep our prices low for all customers.

CAN I CHANGE MY ORDER ONCE IT HAS BEEN COMPLETED?

Orders cannot be changed once they have been submitted. Make sure that your order is correct before placing the order.

I LIVE OUTSIDE THE UNITED STATES, CAN I STILL PLACE AN ORDER?

No. We only ship to the contiguous United States with the exception of California. We do not ship to California, Alaska, Hawaii or any place outside of the Lower 48.

WILL I BE NOTIFIED IF AN ITEM IN MY WISHLIST IS BACK IN STOCK?

Yes. You will be notified by email when the item on your wishlist is back in stock.

I DON’T REMEMBER MY PASSWORD OR USERNAME, WHAT DO I DO?

From the login page, click on the forgot your username or password link. Enter your username and email address then submit. An email will be sent to you with a link to reset your password.

I HAVE CHANGED MY MIND AND WOULD LIKE TO CANCEL MY ORDER. ARE YOU CHARGING A CANCELLATION FEE?

Yes. We invest time and incur real costs at the time you place your order and during the preparation of every order that is placed on our site, even before the order ships.

Please refer to the Order Cancellation Fees section of the Store Policies (Terms and Conditions) for more infomation.

I NEED TO RETURN A USED FIREARM.

Used firearms are not returnable. All sales are final.

I WANT TO EXCHANGE THE FIREARM I ORDERED.

We do not do exchanges. All sales are final.