Frequently Asked Questions

This problem occurs when the address does not exactly match in one of three places:

1) The address you enter in the FFL selection screen at checkout.

2) The address you enter in the payment selection screen at checkout.

3) The address associated with the credit/debit card that you are using (This can be changed by calling the 800 number on the back of your card). The credit card transaction will not go through if one of these three addresses doesn't exactly match. This is necessary to prevent fraud and lower expenses to continue offering the best prices for our customers. If the issue persists, email us at: support@dahlonegaarmory.com so we can help.

The FFL providers listed on our website are an unverified resource of FFL providers listed on the ATF website, and we do not know any information about them. These are some of the many reasons to contact your FFL provider before placing any order:

1) Is your FFL provider open for business?

2) Does your FFL provider accept drop-ship firearm transfers?

3) Does your FFL provider accept deliveries at the premises address on the FFL?

4) Verify that your FFL provider can and will accept your order during the delivery times of the common carrier.

5) Is your FFL provider on vacation in the next 5 to 10 business days?

6) How much is my FFL provider going to charge me for my firearms transfer?

7) Is the firearm I want to order legal in my state without modification or special condition?

8) Does your FFL provider's license number and address match what is on the ATF EZ check website?

9) Have you notified your FFL provider of the firearm transfer you are having sent to them?

FFL copies can be emailed to support@dahlonegaarmory.com. If your FFL provider requires us to contact them or send them a written request for their FFL license, please email us a request with their email address and phone number.

Unfortunately, orders cannot be changed once they have been placed. We do not have the ability to change what you submit in your order. The only way to change an order is to cancel it. Make sure that your order is correct with all information before placing your order. Orders are submitted to our wholesale partners within seconds of being received by us. Our wholesale partners invoice, generate shipping labels, and pull product within minutes to process and finalize your order. Our wholesale agreements have restocking fees associated with orders that have to be canceled due to any type of change. To cancel an order, you are responsible for the original shipping charge in your order, any return shipping charges, any wholesaler restocking fees over 10% of your order total, and a 20% restocking fee (which covers the original credit card fee incurred when you placed your order, the return credit card fee when your order is refunded/voided, the wholesaler restocking fee, and labor incurred in handling your order and associated expenses).

Standard Shipping is $23.95. There is an option for Insurance and Priority Processing in the checkout process.

Unfortunately, we are not able to offer additional discounts due to the extremely low margins at which we sell our firearms.

Unfortunately, we are not able to ship restricted or prohibited items in most cases due to our wholesaler agreements. Sometimes they will get shipped and usually will result in the item getting returned, and it is very expensive, as it will result in an order cancellation. Most, if not all, of our wholesalers will not ship an item that is restricted or prohibited in our state regardless of modification by the receiving FFL or special circumstance (such as a law enforcement exception). Items ordered that are restricted or prohibited to the general public will most likely result in order cancellation.

Price changes on the website are due to wholesaler data feed changes. The wholesaler with the lowest cost may have run out of inventory, or a wholesaler receives inventory at a lower cost than the previous lowest-cost wholesaler. Pricing is set at a specific extremely low margin based on the lowest-cost wholesaler with inventory available.

Unfortunately, this is not possible, as the price reflected on the website is priced at an extremely low margin based on our current cost from our wholesale suppliers.

Firearm orders cannot be modified once they have been shipped. The shippers will not hold orders at the shipment facility for pickup. Delivery for orders will be attempted by the common carrier and then sent back to the shipper. It is important to be sure that your FFL provider will be available when the delivery attempt is made.

Website inventory/pricing is only available for online purchase. The inventory/pricing for Dahlonega Gold and Pawn is not listed on this website. Website inventory/pricing is completely separate from retail store inventory/pricing. Contact Dahlonega Gold and Pawn with any questions regarding their inventory/pricing at dahlonegagoldandpawn@gmail.com.

At this time, we only offer firearms on dahlonegaarmory.com.

No. Firearms must be shipped to an FFL (Federal Firearms Licensee).

An email confirmation will be sent to the email address provided on the order.

If you do not receive confirmation of your order, you can view your order history by logging into the website and going to the 'Track Orders' page. Please click the 'Ask a Question' button at the top of the webpage or send us an email to: support@dahlonegaarmory.com to ask questions or request information.

We process orders asap with current processing times running 2 to 7+ business days once all necessary information is received, using UPS, FedEx, USPS, SPEE-DEE, or other shipping carriers as determined by our wholesaler partners or us on the rare occasion we ship your order from our retail location.

To provide the lowest possible price, we do not provide a warranty on any products; contact the manufacturer for any warranty issues.

No, but creating an account would give you access to order history, tracking, notifications, and special promotions.

You can track your order by logging in and clicking on the Track My Order link at the top of the site.

Yes. We accept Visa, MasterCard, Discover, and American Express.

We do not charge credit card fees.

We are not able to offer additional discounts or coupons as the margins on our site are set extremely low.

Customer information for your order must match the billing name on the card used to pay for the order, or the order will be canceled, and the Order Cancellation Fee will be charged. Unfortunately, this is necessary to avoid fraud and keep our prices low for all customers.

No. We only ship to the contiguous United States with the exception of California. We do not ship to California, Alaska, Hawaii, or any place outside of the Lower 48.

Yes. We invest time and incur real costs at the time you place your order and during the preparation of every order that is placed on our site, even before the order ships.

Please refer to the Order Cancellation Fees section of the Store Policies (Terms and Conditions) for more information.

I NEED TO RETURN A USED FIREARM.

Used firearms are not returnable. All sales are final.

We do not do exchanges. All sales are final.