Shipping & Returns Policy
Last Updated: October 27, 2026
2. ORDER CANCELLATION FEES
If your order is canceled after being placed, you will be responsible for: Original Shipping costs, Return Shipping costs, a 20% Order Cancellation Fee, and any associated fees (e.g., RTS fees). Refunds, partial or otherwise, will only be issued once the returned product has been received and processed, which can take up to five business days.
Cancellation requests must be emailed to dahlonegaarmory@gmail.com and are only valid upon written confirmation from dahlonegaarmory.com or its assignees. Processing requests may take up to five business days.
12. SHIPPING WITHOUT INSURANCE
Buyer and/or User of this site agrees that shipping without Insurance does not cover shipments after they are given to the carrier. Buyer and/or User of this site agrees to be responsible for orders that are damaged, lost, or stolen when shipping without Insurance. Buyer and/or User of this site agrees to be responsible for contacting the carrier to file any claims when shipping without Insurance. Buyer and/or User of this site agrees they are responsible for Extra Shipping Charges due to large or oversized orders not calculated at checkout. Buyer and/or User of this site agrees to pay for additional charges associated with Large or Oversized Orders. Buyer and/or User of this site agrees that Cancelling Orders due to additional charges for Large or Oversized orders will be charged the Order Cancellation Fee.
13. SHIPPING WITH INSURANCE
Buyer and/or User of this site agrees that Insurance is available and covers orders that have been damaged, lost, or stolen while in transit. Damaged claims with Photos Attached must be submitted to dahlonegaarmory@gmail.com within 24 hours of Carrier Confirmed Delivery. Insurance coverage ends upon Carrier Confirmed Delivery. Dahlonegaarmory.com (Dahlonega Gold and Pawn) and/or its assignees are not responsible for Damage, Loss, or Theft after Carrier Confirmed Delivery. Buyer and/or User of this site agrees that the insurance amount paid is not refundable in the case of a claim.
14. NON-FIREARM SHIPPING
Buyer and/or User of this site acknowledges and agrees that dahlonegaarmory.com (Dahlonega Gold and Pawn) will not ship to P.O. Boxes; orders placed for shipment to P.O. Boxes will be cancelled and subject to the Order Cancellation Fee. Buyer and/or User of this site agrees that all non-firearm items ordered must ship to the Billing address. Buyer and/or User of this site acknowledges that they are responsible for accepting delivery of their items at the address provided. Buyer and/or User of this site agrees to provide matching Billing and Shipping addresses for all non-firearm items ordered from this site. Buyer and/or User of this site agrees not to place an order with this site for non-firearm items if the Billing and Shipping addresses do not match. Buyer and/or User of this site agrees that orders for non-firearm items placed on this site where the Billing and Shipping addresses do not match will be subject to the applicable Order Cancellation Fee. Unfortunately, due to the amount of fraud, this is required to keep our prices as low as possible for all our customers.
15. PROOF OF DELIVERY
Buyer and/or User of this site agrees to provide a safe and secure delivery point for their ordered items to be delivered. Buyer and/or User of this site acknowledges and agrees to accept the “Delivered” carrier status as legally binding proof of delivery in all instances. Buyer and/or User of this site acknowledges and agrees that dahlonegaarmory.com (Dahlonega Gold and Pawn), its owners, assignees, or other responsible party are not responsible for “porch pirates”, or any other mishap whatever after delivery has been made by carrier. Buyer and/or User of this site agrees that all Optics orders may be shipped with restricted delivery and the actual cardholder may be required to display their ID and sign for delivery; failure to accept or comply will result in Order Cancellation and Buyer and/or User of this site will be responsible for the applicable Order Cancellation Fee and all other related charges.
16. RISK OF LOSS
Buyer and/or User of this site acknowledges and agrees that all items purchased (except items purchased with Insurance) from dahlonegaarmory.com (Dahlonega Gold and Pawn) are made pursuant to a shipment contract. The risk of loss and title for such items pass to the Buyer and/or User of this site upon our delivery to the third-party shipment carrier.
17. RETURNS
All Firearm sales are Final.
Buyer and/or User of this site agrees to work directly with the Manufacturer for replacement or repair of any products on this website. Manufacturer may or may not be able to replace or repair the products on this website. Dahlonegaarmory.com (Dahlonega Gold and Pawn) does not accept returns or offer replacement or repair of any of the products on this website.
Buyer and/or User of this site agrees that any item returned to us or one of our wholesale partners will not be entitled to a refund of any kind.
19. FAILED BACKGROUND CHECK AND/OR FAILURE TO ACCEPT ORDER
Buyer and/or User of this site agrees to accept and transfer their order from their FFL provider within 7 Business Days.
Buyer and/or User of this site agrees to pay for Original Shipping costs, Return Shipping costs, and a 20% Restocking Fee on any order that is not transferred to Buyer and/or User of this site within 7 business days.